Martinuzzi Property Group – Privacy Policy
Last updated: February 2026
Martinuzzi Property Group (“MPG”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and secure way.
This Privacy Policy explains how we collect, hold, use and disclose personal information, including through our website: https://martinuzzi.com.au
1) What this policy covers
This policy applies to personal information we collect from:
- – website visitors and online enquiries
- – sellers, buyers, landlords, tenants and property owners
- – contractors and suppliers
- – anyone who contacts MPG by phone, email, SMS, social media, forms, or in person (including at open homes)
2) What is “personal information”?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
3) What personal information we may collect
Depending on your interaction with MPG, we may collect:
Contact & enquiry details
- – name, email, phone number, address, preferred contact method
- – enquiry details, feedback, messages, and communication history
Property & transaction details
- – property address and details you provide about your property
- – buying/selling/renting preferences, budgets, timelines, and requirements
- – inspection attendance records and feedback (including open homes)
Identity & verification details (where required)
- – information used to verify identity, prevent fraud, or support transaction documentation
- – we do not collect unnecessary identification information
Marketing preferences
- – subscription status, communication preferences, and consent/opt-out records
Website & device data
- – IP address, browser type, device identifiers, pages visited, referral URLs, and analytics data
- – cookie and tracking information
Images & media
- – property photos/videos and marketing material
- – if a person is captured incidentally at an open home or in media, we take reasonable steps to avoid unnecessary identification in marketing unless consent is provided
4) How we collect personal information
We collect personal information:
- – directly from you (website forms, phone, email, SMS, social media, in-person, open homes, contracts)
- – from third parties where reasonably necessary (e.g., solicitors/conveyancers, lenders/brokers, building & pest inspectors, photographers, trades, referees, referral partners, public sources) and where permitted by law
5) Why we collect, use and disclose personal information
We collect, hold, use and disclose personal information to:
- – respond to enquiries and provide real estate services
- – prepare appraisals, marketing campaigns, inspections and sales processes
- – communicate about properties, offers, updates, and market information
- – manage relationships and improve our services
- – run and measure marketing and advertising (where permitted)
- – comply with legal, regulatory and record-keeping obligations
- – prevent fraud, protect security, and manage disputes/complaints
6) When we share your information
We may share personal information with:
- – MPG team members and contractors who help deliver services
- – technology and service providers (e.g., CRM, email/SMS, cloud storage, website hosting, analytics, e-signing, marketing platforms)
- – professional advisers (lawyers, accountants)
- – third parties involved in your transaction (solicitors/conveyancers, photographers, stagers, building & pest, trades)
- – government bodies, regulators, or law enforcement where required or authorised by law
We do not sell your personal information.
7) Overseas disclosure
Some of our service providers may store or process information outside Australia (for example, cloud hosting, analytics, or email platforms). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
8) Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes access controls, secure systems, and staff/contractor practices.
9) How long we retain personal information
We retain personal information only as long as reasonably necessary for business, legal, taxation, dispute resolution, and compliance purposes. When no longer required, we take reasonable steps to destroy or de-identify it.
10) Cookies, analytics and website tracking
Our website may use cookies and similar technologies to:
- – enable core website functions
- – remember preferences
- – understand traffic and improve performance (analytics)
You can manage cookies through your browser settings. Disabling cookies may affect site functionality.
11) Embedded content and third-party links
Our website may include embedded content (e.g., videos, maps, social posts). Third-party sites may collect data about you under their own privacy policies.
12) Accessing and correcting your information
You can request access to personal information we hold about you, and request correction if it’s inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before actioning a request.
13) Privacy complaints
If you have a privacy concern or complaint, please contact us and we’ll work to resolve it promptly.
Privacy Contact (MPG):
- – Email: admin@martinuzzi.com.au
- – Phone: 0490 812 205
- – Address: 23 Lingara Ave, Palmwoods QLD 4555, Australia
Martinuzzi Property Group – Complaints Handling Policy
1) What is a complaint?
A complaint is an expression of dissatisfaction about our services, conduct, communication, marketing, processes, or the handling of personal information.
This includes (but isn’t limited to):
- – service concerns (communication, delays, conduct, advice, property info)
- – marketing concerns (advertising, photos, online listings, statements)
- – privacy complaints (how personal information was collected, used, stored or shared)
2) How to lodge a complaint
You can lodge a complaint by email, phone or in writing.
MPG Complaints Contact:
- – Email: admin@martinuzzi.com.au
- – Phone: 0490 812 205
- – Address: 23 Lingara Ave, Palmwoods QLD 4555, Australia
To help us resolve it faster, please include:
- – your name and best contact details
- – property address (if relevant)
- – what happened and when
- – who you dealt with (if known)
- – what outcome you’re seeking
- – any supporting documents/screenshots/photos
3) Our complaints process
Step 1 – Acknowledgement
- – We aim to acknowledge your complaint within 2 business days.
Step 2 – Assessment & Investigation
- – We’ll review the details, speak to relevant staff/contractors, and may request further information.
Step 3 – Response
- – We aim to provide a response (and proposed resolution) within 10 business days where possible.
- – If it’s more complex, we’ll keep you updated on progress and timing.
Step 4 – Internal escalation
- – If you’re not satisfied, you can request an internal escalation to the Principal/Director for review.
4) Privacy complaints (special handling)
If your complaint relates to privacy, we’ll:
- – treat it seriously and investigate promptly
- – explain what information was involved and what happened
- – take steps to address the issue, including correction, access, deletion/de-identification (where appropriate), and process improvements
You will not be disadvantaged for lodging a complaint. We aim to handle all complaints respectfully and objectively.